1. THE CONTRACT

By making a booking with our Company, you accept on behalf of yourself and all those named on the booking including minors and person under a disability to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when our Company sends a confirmation email. It is at this point that a contract between our Company and the Client comes into existence. Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease the prices. These Terms and Conditions shall constitute the entire agreement between our Company and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein. The service to be provided is/are the tour(s) and transfer(s) referred to in the booking confirmation.

2. PAYMENT /ACCEPTANCE OF BOOKING/CREDIT CARD

The Company must confirm acceptance of the Client's booking in writing. Please refer to the confirmation email for details regarding final payment. Payment of the balance of the tour price is due on the end of each service that the client has booked, unless otherwise agreed. The client's credit card details are necessary to hold the booking; the credit card needs to be a valid one owned by a valid person. There will no charges at all on the client's credit card unless otherwise agreed; in any case, we reserve the right to make a pre-authorization on the customer's card. In case of expatriation of the card before the date of the service, the client needs to contact our company with a new valid card.

3. CANCELLATION OF A PRIVATE SERVICE BY THE CLIENT

Any cancellation by a Client must be made in writing and be acknowledged by the Company in writing. The date on which the request to cancel is received by the Company or its Agents will determine the cancellation fees applicable. Unless otherwise specified in the booking email Cancellation policy is:

• No charge for cancellation until 36 hours before the Service scheduled time;
• 50% for cancellation between 36 to 24 hours before the Service scheduled time;
• 80% for cancellation less than 24hours before the Service scheduled time;
• For last minute cancellation (less than 4 hours before) or no show, the full amount will be charged.

4. COMPLAINTS

If a Client has a complaint against the Company, the Client must first inform the company at the earliest opportunity to allow the grievance to be rectified before any public display of the matter.